Track Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery Charges for Online Shop Orders:

  • Inside Dhaka: ৳60
  • Dhaka Suburbs (Savar, Keraniganj): ৳100
  • Outside Dhaka: Advance payment of ৳120 required for delivery.
How long will delivery take?

Delivery Times for Online Shop Orders:

Inside Dhaka: Orders placed within Dhaka city are typically delivered within 48 hours. We strive to ensure a swift and efficient delivery process to get your products to you as quickly as possible.

Outside Dhaka: For orders shipped to locations outside Dhaka, the delivery time extends to approximately 72 hours. This additional time accounts for the longer distances and logistics required to ensure that your order reaches you in good condition.

Please note, that these timelines are indicative and might vary based on specific circumstances such as order volume, weather conditions, and logistical challenges. Our team is committed to keeping you updated on the status of your order and ensuring a fast shipping process.

What exactly happens after ordering?

After you place an order, a series of steps are initiated to ensure a smooth and timely delivery process:

  1. Order Confirmation: You'll receive an immediate confirmation via email or SMS, detailing your order summary and a unique order ID for tracking purposes.

  2. Order Processing: Our team begins processing your order, which involves selecting the ordered items from our inventory and preparing them for shipment. This stage includes verifying product availability and preparing the necessary documentation for delivery.

  3. Payment Verification (if applicable): For payments made online or via mobile payment platforms, we verify the transaction to ensure the payment was successful. In the case of Cash on Delivery (COD), this step is skipped.

  4. Packing: Your items are carefully packed to prevent damage during transit. This step is crucial to ensure your products arrive in perfect condition.

  5. Dispatch: Once packed, your order is handed over to our delivery partner. You may receive a notification that your order is on its way, along with a tracking link or number to monitor its progress.

  6. Delivery:

    • Inside Dhaka: Expect delivery within 48 hours. Our courier will contact you if necessary to confirm the delivery time.
    • Outside Dhaka: Delivery takes up to 72 hours. Similar to local delivery, the courier might reach out to finalize the delivery details.

  7. Delivery and Inspection: Upon arrival, you're encouraged to inspect the order in the presence of the delivery personnel to ensure everything is as expected.

  8. Completion: Once you confirm the receipt and satisfaction with the order, the transaction is considered complete. If there are any issues, it's important to raise them at this stage.

Throughout this process, customer service is available to assist with any questions or concerns you may have, ensuring a seamless and satisfying shopping experience.

Do you offer any subscription services or loyalty programs?

Welcome to Our Privilege Club 🔥

PurePetsFood.com is excited to offer you our Platinum Membership Card. Enjoy a 5% discount year-round 😍. This card is applicable only for orders placed through our website and in-office orders ❤️.

  • Get your Platinum Membership Card with a purchase of products worth ৳5000.
  • To qualify, first create an account at purepetsfood.com. You will not receive this card without being a logged-in customer.
  • Simply add products worth ৳5000 or more to your cart, and the membership card will be automatically added to your order.
  • Once added, your membership card will be on its way to you, along with instructions for activation.
  • Enjoy a 5% flat discount throughout the year, anytime.
Conditions
 
  • Coupons cannot be used in conjunction with other regular coupons, discounts, or promotions (Including Payment Cashback Offer).
  • Coupon is valid only for purchases at www.purepetsfood.com with a registered billing email address.
  • PurePetsFood.com reserves the right to modify or terminate this promotion at any time without notice.

*** Membership discounts are not applicable with any Bkash cashback offers.

Where can I view my sales receipt?

Your sales receipt can typically be viewed and accessed in several ways, depending on the platform or system used for the purchase:

  1. Email Confirmation: After your purchase, PurePetsFood should send you an email confirmation that includes all the details of your transaction, including the sales receipt. Check your email inbox and spam/junk folder for this confirmation. It will have all the necessary details of your purchase.

  2. Online Account on PurePetsFood Website: If you have an account on the PurePetsFood website and made the purchase through this account, you can log in and navigate to the section that lists your past orders. Here, you should be able to view and download the sales receipt for each transaction.

  3. Customer Service: If you're having trouble finding your sales receipt via email or your online account, the next best option is to contact PurePetsFood's customer service. You can reach out to them with details of your purchase, and they should be able to help you access your sales receipt. Provide them with as much information as you can, such as the order number, the date of purchase, and the name or email address used for the order.

How do I add a gift receipt to an order?

To add a gift receipt to an order with PurePetsFood, you can follow these general steps. Since procedures may vary slightly depending on the specific system or options PurePetsFood offers, consider this a guideline:

  1. During Checkout:

    • Look for an option that mentions “Add a gift receipt” or “This is a gift” during the checkout process. This option is often found in the shipping or payment section of the checkout.
    • Select the option to include a gift receipt with your order. In some cases, you may also have the option to include a personal message with the gift.

  2. Contact Customer Service:

    • If you don’t see an option to add a gift receipt during the online checkout process, or if you've already completed your purchase without adding one, contact PurePetsFood’s customer service as soon as possible.
    • Provide them with your order details and request the addition of a gift receipt to your order. Customer service can advise you on whether this is possible and guide you through the process.

  3. Gift Options Section:

    • Some websites have a dedicated section for gift options before finalizing the purchase. This can include gift wrapping, adding a gift message, and opting for a gift receipt. Make sure to review these options if they’re available.

  4. Account Settings:

    • If you’re a registered user and frequently send gifts through PurePetsFood, check your account settings. Some sites allow you to set preferences for how your orders are processed, including automatically including gift receipts for all orders.

Remember, a gift receipt usually excludes the price of the purchase but allows the recipient to return or exchange the gift if necessary. Always confirm the addition of a gift receipt before finalizing your order to ensure it’s processed as you intend.

Exchange and Refund Policy

At PurePetsFood, our return policy allows you to return orders within a specific period if you're not completely satisfied with your purchase. Here’s how it works:

  • Return Window: Our standard return policy provides you with up to 30 days from the date of receipt to return your order. This timeframe gives you ample opportunity to inspect your purchase and decide if it meets your expectations.

  • Condition for Return: For a successful return, the item must be in its original, unused condition, complete with all original packaging and tags.

  • How to Initiate a Return:

    1. To start a return, please visit our website and navigate to the "Returns" section.
    2. Fill out the return form with the required information, including your order number and the reason for the return.
    3. Follow the instructions provided to ship the item back to us. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to a fault on our part.

  • Refunds: Upon receiving and inspecting the returned item, we will process your refund. Depending on your original payment method, it may take several business days for the refund to reflect in your account.

  • Exchange: If you prefer to exchange an item for a different size, color, or product, please indicate this when filling out the return form. We will do our best to accommodate your request based on stock availability.

For any further questions or assistance with your return, please don’t hesitate to contact our customer service team. We’re here to help ensure your shopping experience with PurePetsFood is nothing short of satisfactory.